Refund Policy

Last updated: June 2, 2026

Overview

This Refund Policy explains how P Video reviews refund requests for paid credit purchases, failed credit delivery, duplicate charges, billing errors, and generation-related issues.

P Video sells digital credit packages for online AI video generation. Because credits can be used immediately to create digital outputs and consume compute resources, purchases are generally non-refundable once any credits from that purchase have been used.

General Refund Rule

We may approve a refund when a payment succeeded but credits were not delivered, you were charged more than once for the same order, a billing error occurred because of a technical problem on our side, a refund is required by applicable law, or you request a refund within 7 days of purchase and none of the paid credits from that purchase have been used.

If any paid credits from a purchase have been used, that purchase is generally not eligible for a refund.

Non-Refundable Cases

We generally do not issue refunds for used or partially used credit packages, completed generations, normal AI variation, dissatisfaction with creative results, prompts that do not match subjective expectations, signup credits, promotional credits, bonus credits, referral credits, trial credits, purchases made outside the refund window, or accounts involved in policy violations.

AI video generation is probabilistic. Motion, timing, prompt adherence, composition, likeness, style, and quality can vary between generations. Normal AI variation does not automatically qualify for a refund when the service functioned as intended.

Failed Delivery or Duplicate Charges

If payment succeeded but credits were not added to your account, contact us with your account email, order reference, purchase date, and any relevant screenshots or receipts.

If we confirm that credits were not delivered after a successful payment, we may add the missing credits, correct the account balance, issue a refund for the affected purchase, or take another reasonable corrective action.

Technical Errors

If a technical problem on our side causes an incorrect charge, prevents paid credits from being delivered, or causes a generation task to fail in a way that should not have consumed credits, we may issue account credits, restore credits, or approve a refund after review.

Technical errors do not include normal AI generation variation, prompt misunderstanding, unwanted style, low subjective quality, or outputs that require additional prompt refinement.

Promotional and Free Credits

Promotional, bonus, referral, trial, signup, or complimentary credits are not refundable, transferable, or redeemable for cash. The 60 signup credits offered to new accounts are free credits and do not create refund value.

Chargebacks and Payment Disputes

If you believe there is a billing issue, contact us first so we can investigate. Filing a chargeback or payment dispute may cause the related account to be suspended, credits to be frozen, future purchases to be restricted, or additional verification to be required while the dispute is reviewed.

How to Request a Refund

To request a refund, email support@pvideo.app with your account email, order reference or payment receipt, purchase date, the credit package purchased, the reason for the request, and any relevant screenshots, error messages, or transaction details.

Submitting a refund request does not guarantee approval. We may review payment records, credit delivery status, credit usage history, generation history, account activity, fraud signals, abuse signals, and applicable legal requirements before making a decision.

Processing Time

We aim to respond to refund requests within 3 business days, but complex billing investigations may take longer. Approved refunds are returned to the original payment method whenever possible and typically appear within 5 to 10 business days depending on the payment provider.

Changes

We may update this Refund Policy from time to time. Changes will be posted on this page with a revised date.

Contact

For refund questions, contact support@pvideo.app.